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Your privacy

When you use an online service, it’s a good bet that your data is being stored by that service. And that means your trust in the company is rooted in their privacy policies. If they don’t protect your personal information, you won’t trust them with anything else either.

Your privacy and security are as important to us as they are to you. That’s why we take great care to outline how we protect user information.

We know that keeping user information private and secure can be difficult, but understanding how we safeguard your data is one way users can have confidence in using our website. Let’s take a look at some of the ways you can ensure your trust in our privacy practices:

What data do we collect?

When users use this site, we keep track of their interactions so we can provide an optimal experience and deliver relevant content based on their device and preferences. We also keep track of how they’re using the site which helps us improve the overall product experience.

We do not collect information such as your name, contact information, financial account information, or any sensitive data. We also do not keep track of what other websites you visit and the content you view.

How do we protect your information?

We work hard to protect your data and encourage users to report any suspicious activity. We employ a number of security measures to protect your data, including firewalls, encrypted connections, data encryption, multi-factor authentication, and IP blocking. We also regularly scan and audit our systems, networks, and software applications, using a range of tools, to help identify and prevent any potential security issues.

We work closely with external security experts and cyber security researchers to help improve our cyber security practices and offer users appropriate protections. We also respond quickly to security issues, maintain an active security programme, and regularly upgrade our security controls. We also invest significant time and effort to identify new and emerging technologies and incorporate them into our security programmes.

Website and app analytics

We do not use Google Analytics to collect and analyze aggregated usage data from visitors and users to better understand how customers are interacting with our apps and services. This information does not identify individual users or devices, but could help other websites develop new products and improve existing ones. We also do not use third-party analytics providers including Google Analytics to help collect and analyze data on our website traffic.

These analytics services use cookies and similar technologies to help others to collect and analyze usage data, including how users navigate, what pages users view, and how long users spend on a particular page, among other things.

Google Analytics collects anonymous data, including the device type and operating system, the browser type, the geographical location of the visitor, the time of day the visitor accessed a site, and the website the visitor landed on before coming to the site. We feel, however, that they collect far too much information about visitors so unlike perhaps the majority of sites on the web we do not use them.

Device Information

We do collect some device information from our mobile apps, such as the type of mobile device you’re using, its operating system version, and the device network you’re connected to. We also keep track of which pages on our site you visit. This information is used for purely statistical purposes only.

Data retention policies

We keep data for as long as it’s needed to provide the service. This usually means we keep data for as long as it takes to make sure the data is accurate, complete, and reliable. In some cases, we may keep data for longer periods if required by law.

Data protection policies

We have comprehensive policies and procedures in place to protect and manage your data. Our Privacy Policy explains how we collect, store, and use your data. We also have a dedicated data protection officer and a compliance officer who review our data protection policies and procedures on a regular basis. We have anti-corruption policies in place, and we work with external auditors to report on our data protection practices and compliance with data protection laws.

Security Measures to Address Risk

We take our responsibility to protect user data seriously. We have dedicated security professionals who design and implement a variety of security measures to protect user data. These include firewalls, intrusion detection and prevention systems, data encryption, multi-factor authentication, and IP blocking. We also regularly scan and audit our systems, networks, and software applications, using a range of tools, to help identify and prevent any potential security issues.

We work closely with external security experts and cyber security researchers to help improve our cyber security practices and offer users appropriate protections. We also respond quickly to security issues, maintain an active security programme, and regularly upgrade our security controls.

Our Commitment to Improving Security

We take security seriously. That’s why we take steps to protect data at every stage of its transmission. That includes keeping data on secure servers behind firewalls, using modern encryption technology where possible, and using strong passwords. We also make efforts to keep up with the latest security technologies and train our employees on the best practices for protecting user data. We hold regular security awareness and training sessions for employees to help them stay up to date on emerging threats and best practices for protecting data.

Conclusion

Protecting your privacy is critically important. We take this responsibility seriously and employ a number of measures to protect your data, including firewalls, encrypted connections, data encryption, multi-factor authentication, and IP blocking. We also regularly scan and audit our systems, networks, and software applications, using a range of tools, to help identify and prevent any potential security issues.

We work closely with external security experts and cyber security researchers to help improve our cyber security practices and offer users appropriate protections. That said, we appreciate that data is often transmitted online, which is itself an insecure medium, so we’ll continue to work hard to earn your trust.